If you are upgrading from an earlier version where a Username and Password were used, convert them into a license key using ESET Business Administrator. If you do not have your ESET-issued License Key or Username and Password, recover them.
Eset smart security 9 license
My ESET Smart Security 9 is about to expire and I can't renew it... I click the renew license link through the SS's main page and it sends me to my web browser which tells me "That username or license key is not recognized by our system "
I just upgraded my ESET Internet Security Suite to 2 devices, from 1 device (yesterday). I try to enter my license key in ESET Internet Security Suite on my desktop but it keeps rejecting it. My license key is [REDACTED], can someone please look into this?
Also make sure that U.S. is selected as the country during installation. This should have been done automatically since the first three characters of the license key indicate country; e.g. USAX- .........
I also just noticed that you are attempted to upgrade Eset Smart Security 9. That product is no longer supported: -is-my-eset-product-supported-eset-end-of-life-policy-home-products . This could be the issue.
I suspect that what you purchased perhaps is a two seat license for Internet Security? I know Eset Smart Security 9 is the last version supported on Win XP. But again, it shows end-of-life as of 12/2019. As such, I don't see how you could have purchased an upgraded license for it.
Sure enough it is the outdated version 9, makes sense since my desktop was in storage for 3 years without being used. The version on my laptop is version 11.0.159.5 (License information -> ESET Smart Security Premium). It was definitely a license for that product that I upgraded to 2 devices for. I always use the official ESET website as well.
I just tried to uninstall the old version off my desktop and it stops in the middle of the process telling me I don't have access to the key (likely because it expired). I was going to uninstall the old version, install the new version and try inputting my license key to see if it goes through. Anyone know how to deal with this?
I was under the assumption once updates for new versions were available, ESET programs detected them and downloaded them automatically. Do I need to manually uninstall old versions once its life cycle ends, install the new versions and enter my license key per every major release?
Here's a link on how to both use and download the Eset uninstaller tool for whatever Win version you have installed: -uninstall-eset-manually-using-the-eset-uninstaller-tool . Note this must be run in Win Safe mode.
Good news is I successfully uninstalled it on my desktop and it took my license key, ironically my laptop which had the more recent version is turning out to be a headache. I've been trying to boot into safe mode on my laptop (for about 5 hours) to run the uninstall tool to delete it because it won't uninstall normally. It keeps asking me for a password but never accepts my password (my Windows password, started using the Hello Pin feature), so I can never reach the desktop from safe mode and I've looked up all sorts of methods (including enabling the Admin account that never shows up). 2ff7e9595c
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